A few months ago, Mrs. Victoria Santos, a Filipina nurse working in the UK instructed her family in Cebu to send important legal documents to her in London. The documents were delivered three weeks late as the courier company she trusted misplaced the shipment.
Behind every LBC transaction, there is an agent all too willing to assist, and a customer who pays back thru simple words of gratitude.
This is the continuing saga of Aming Ligaya, LBC’s monthly thrust of making commendable agents and their customers meet face to face so they can personally thank each other after a job well fulfilled.
Recently, Esper Tabamo, who has been working as an LBC Agent for almost three years, was able to meet in person Luzviminda Banas, a businesswoman who felt very thankful for the stellar service she was given. Banas, a regular patron of LBC, recalls calling the hotline to follow up on the status of her shipment of souvenir items. What made it stressful for her, then, was that she lost the receipt of her transaction and couldn’t provide the tracking number. It was only when Tabamo handled her concern that her worries were laid to rest.