Behind every LBC transaction, there is an agent all too willing to assist, and a customer who pays back thru simple words of gratitude.
This is the continuing saga of Aming Ligaya, LBC’s monthly thrust of making commendable agents and their customers meet face to face so they can personally thank each other after a job well fulfilled.
Recently, Esper Tabamo, who has been working as an LBC Agent for almost three years, was able to meet in person Luzviminda Banas, a businesswoman who felt very thankful for the stellar service she was given. Banas, a regular patron of LBC, recalls calling the hotline to follow up on the status of her shipment of souvenir items. What made it stressful for her, then, was that she lost the receipt of her transaction and couldn’t provide the tracking number. It was only when Tabamo handled her concern that her worries were laid to rest.
Banas recounts that Tabamo’s patience and manner of explaining made her trust LBC even more. “Masaya ako dahil nalaman ko na may katulad ni Esper na handang tumulong”. Tabamo, meanwhile, says she felt a sense of pride knowing that she was able to extend assistance to a customer in need: “Masaya ako kasi nakatulong ako and I was given the chance na makilala ko si Ma’am Luz personally.”
LBC, for their part, assures, that the face-to-face encounters between outstanding agents and their happy customers will continue so as to reiterate the message to both employees and the public that providing joy thru exemplary service is at the core of priorities of LBC.
ABOUT LBC
LBC is the Philippines’ market leader in retail and corporate courier & cargo, money remittance, and logistics services. With a growing network of over 6,400 branches, hubs & warehouses, partners, and agents in over 30 countries, LBC is committed to moving lives, businesses, and communities and delivering smiles around the world. Listed on the Philippine Stock Exchange through LBC Express Holdings, Inc., LBC aims to deliver value to all of its stakeholders, as it has for over 60 years. Founded in 1945 as a brokerage and air cargo agent, LBC pioneered time-sensitive cargo delivery and 24-hour door-to-door delivery in the Philippines. Today, it is the most trusted logistics brand of the Global Filipino. LBC can move it for you: visit www.LBCexpress.com, or call telephone +632 8585 999 (Metro Manila), 1 800 10 8585 999 (Provincial), +632 9086 522 (Solutions) and follow LBCExpress (Facebook and Twitter).