foodpanda: Guidelines and Support for Partners and Riders

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As COVID-19 continues to develop throughout the Philippines, leading online delivery platform, foodpanda, ensures health and safety measures are in place for their restaurant partners and riders. foodpanda has rolled out a communications and information sharing strategy with its partners to effectively stay informed during this sensitive period.

Fostering an environment of security, safety and transparency, foodpanda has implemented measures and recommendations to keep prioritise their partners wellbeing:

  • Wear a mask if possible during shifts of riders,
  • Regularly washing hands with water and soap,
  • Using hand sanitizer before and after each delivery shift,
  • Staple the paper bags and securely close the lids of food containers,
  • Sterilize their delivery bags or thermal bags,
  • If showing signs of illness, seek assistance from the doctor immediately

Ricard Basora, Head of Logistics for foodpanda Philippines, explains โ€œDuring this sensitive time period, providing our riders with the most up to date information, ensuring their safety and health during delivery shifts is one of our top priorities. We are looking into providing more materials for them and also have contingencies in place, should they be needed. We are committed to bringing the best to our customers, vendors, and partners – and want to ensure a healthy and successful ride for all.โ€

In line with this, foodpanda has a dedicated communication group to keep riders up to date in real time of any new developments, and to encourage information sharing. Quality assurance and personal hygiene measures are recommended and communicated regularly. Delivery operations are being monitored and adjustments will be made in line with any recommendations provided by the Department of Health.

โ€œAs the spread of COVID-19 continues to unfold, foodpanda takes the situation very seriously. We have put precautionary measures in place to ensure the wellbeing of employees, partners and customers alike. As an effect of the recent outbreak of the COVID-19, foodpanda has established a dedicated committee in charge of implementing measures to ensure the health and safety of our internal and external stakeholders. In line with the recommendations from the World Health Organization and the local health department, our teams have already issued a series of informed precautions. We will continue to monitor the development of COVID-19 to implement further measures as necessary,โ€ said Camille Hadjeri, foodpanda Philippines Managing Director. foodpanda is committed to the wellbeing of their partners and will continue to monitor the situation, updating measures as required.

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